fixfirst

FixFirst is an AI-first operating system for repair and maintenance that enables repairers, manufacturers, retailers and insurers with automated diagnosis, remote video consultations, booking, workflow management and spare‑parts data to increase repair rates and reduce write-offs.

Circularity Relevance

Core

FixFirst explicitly brands itself as an "Operating System for Circular Services & Products" and highlights repair‑first workflows that retain product value and reduce write‑offs. Source: FixFirst

Circular Role

SupportEnabler

Offered as a white‑label "repair platform as a service" and SaaS tools for brands, cities and repairers - the company provides software infrastructure rather than acting as a direct repair service. Source: FixFirst - product pages

Circular Type

Design & Lifecycle

• Product Lifecycle Management (PLM)

FixFirst is a workflow & lifecycle platform for repair operations (booking, diagnostics, spare parts, workflow data) - aligns with PLM / lifecycle management tools supporting product longevity. Source: FixFirst - features & products

R Strategy

R4 - Repair, R3 - Reuse, R5 - Refurbish

Primary: Repair (R4) - platform explicitly enables and optimises repair operations. Secondary: Reuse (R3) and Refurbish (R5) are supported indirectly by repair‑first workflows that reduce write‑offs and by spare‑parts & refurbishment workflows described on the site. Source: FixFirst features & value propositions

Circular Business Model

Repair, Refurbishment & Remanufacturing

FixFirst's core offering is repair operations software; features and case references indicate support for refurbishment/remanufacturing workflows and reduced write‑offs. Source: FixFirst - Solutions & Features

Organisational Type

ForProfit

Legal imprint lists company registration (HRB 209 448 B) in Berlin - a German GmbH / for‑profit entity. Source: FixFirst legal imprint

Sector

All / Any

Website addresses many industries (manufacturers, retailers, repair stores, cities) and offers a white‑label platform for brands - indicating cross‑sector applicability. Source: FixFirst

Geographical Reach

National

• Germany

Company is headquartered in Berlin, Germany (legal imprint). Site references Germany and Austria bookings and European focus; evidence of broader international deployments is limited on the site. Source: FixFirst legal imprint

Hardware Component

True

• Smart_Devices

• Other

• User_Interface

• Data_Collection

The site advertises integrated hardware "Power‑Ups" (smartglasses, POS card readers, mobile devices) and rental options - the provider supplies or integrates physical devices to deliver repair workflows. Source: FixFirst - Power‑Ups / products

Tech Map Relevance

FixFirst positions itself as "The Operating System for Circular Services & Products" and explicitly markets repair-first workflows that reduce product write-offs; therefore it meets inclusion criteria for the Circular Tech Map. Source: FixFirst

Enablers are initially categorised by an AI agent, then verified by a real human.
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Added: 18 Mar 2024

Updated: 21 Oct 2025