SaaS after‑sales service management platform that unifies returns, warranties, repairs and recycling for brands and retailers. Enables white‑label care services, workshop digitisation and service orchestration to extend product life and reduce waste.
Core
Platform explicitly focuses on after‑sales services (returns, repairs, warranties, recycling) and promotes extending product lifespan and reducing waste - direct circular outcomes
Source: Prolong Website, 2025.
DirectEnabler
Prolong directly orchestrates and operates after‑sales workflows and a network of care & repair experts for client brands (not just a toolkit), so it functions as a DirectEnabler.
Circular Logistics
Platform's primary function is to coordinate returns, pickups, diagnostics and dispatch across channels - a reverse logistics / take‑back orchestration role
Source: Prolong Website, 2025.
R4 - Repair, R3 - Reuse, R8 - Recycle, R1 - Rethink
Primary evidence supports Repair (R4) and Reuse (R3) via care & repair services and returns orchestration. Site also mentions recycling (R8) and adds service‑based offers/white‑label care at checkout (R1). Secondary selections inferred from site wording
Source: Prolong Website, 2025.
Repair, Circular Logistics
Core offering is repair and orchestration of returns/after‑sales flows (reverse logistics). The platform also supports white‑label services and workshop digitisation. Classification based on product pages and use cases
Source: Prolong Website, 2025.
ForProfit
Commercial SaaS vendor with hiring posts and paid product offerings. Company LinkedIn and PitchBook list corporate details consistent with a for‑profit structure.
Fashion & Textiles, Retail & Consumer Goods
Website targets brands and retailers and displays multiple fashion brand clients and case studies (Fusalp, Groupe ERAM, Bocage) indicating focus on fashion and retail sectors
Source: Prolong Website, 2025.
Global
Site explicitly states 'worldwide' and offers omnichannel orchestration 'anywhere in the world'; LinkedIn activity and international client logos support global reach
Source: Prolong Website, 2025.
None
Prolong is presented as a software/SaaS orchestration platform; no evidence that it supplies specialised physical hardware to deliver services.
Prolong is a SaaS after‑sales platform that directly enables repair, returns orchestration and reuse - core circular functions for brands and retailers
Source: Prolong Website, 2025 and LinkedIn company profile.